jetCHEX: Resources

How do I know a sale has occurred by using the Internet?
Check the ACH Software Application at your home/business computer with the drop down menu from Reports Button Reports/ Funding/ Settlement Detail or use VirtualTerminal.

How is a rejected transaction handled?
Several times during the day, settlement details are posted to your account and are viewable on your home/business computer. The Settlement Detail lists all rejected items. An example of a rejected transaction is a NSF (Non-Sufficient Funds) check. The report contains all the information necessary to identify the returns so that you can decide whether to "run" the transaction again or contact the Consumer directly to follow-up with the sale.

What is the maximum dollar amount allowed per sale?
Limits are independently established for each merchant.

Can consumers "charge-back” purchases?
Cleared Funds: Within 60 days after purchase our bank will automatically credit consumer's account if transaction is disputed or repudiated.

Will my bank charge me a fee for Online Check deposits?
No. If it does, then switch your account to another bank.

How soon can I begin accepting Online Checks?
You can start accepting Online Checks the day after we approve your completed application and Bank Agreement. The typical approval time is 4 to 8 days.

Will my Customer be returned to my site after the purchase?
YES! You simply supply us with the exact location page (www.mysite.com/mystore/store.htm) Or, you can customize your own secure purchasing page. It's totally up to you

How are funds deposited into my account?
We deposit all funds into your existing bank account via the ACH Banking System.

When are funds deposited into my account?
Your funds will be deposited into your checking account within 48-72 hours of the online transaction not counting weekends and holidays. We utilize the NACHA electronic network that transfers and clears funds between banking institutions on behalf of online merchants and their customers. Each transaction takes approximately 48 hours to clear. We strongly suggest that merchants wait five days from the initial transaction date before shipping any goods to insure that the payment has cleared.

How will I be billed for the Online Check service?
Your checking account is debited the 1st of each month. An invoice is mailed with an electronic debit within 8-10 days.

Will Online Checks work with my current Shopping Cart?
Yes. You can use our Integration Guide and software even if you do not have a shopping cart on your site. If you choose, we can provide you with a Payments Gateway.

Can I take orders from Canadian customers?
YES for credit cards and YES for Checks (as long as the consumer uses a bank that is part of the United States ACH system)

Can I accept orders from outside the United States?
YES for credit cards and YES for Checks (as long as the consumer uses a bank that is part of the United States ACH system)

How much is the discount rate?
There is no discount rate for low risk merchants who qualify.

Is there a minimum transaction volume or a minimum amount of transactions required per month?
There is NO minimum transaction volume and NO minimum number of transactions is required per month.

Can I "private label" the software?
This option is available to you. Contact jetCHEX for details.

Is it legal?
YES. WEB entries are transactions subject to the requirements of the NACHA Operating Rules, the Electronic Fund Transfer Act and Regulation E, as promulgated by the Federal Reserve Board. WEB authorized entries are defined as a debit entry to a Consumer Account initiated by an Online Merchant pursuant to an authorization that is obtained from the Consumer via the Internet.

Does this work with every type of electronic Point of Sale Terminal?
NO, software is specially written for each terminal. jetCHEX has chosen the most popular and most efficient terminals to integrate software with

Does jetCHEX offer a referral program?
YES. Please contact your jetCHEX representative for more details or click here

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